Returns & Remakes

  • What is your return policy?

    If you are not satisfied with your shoes, you can return your product for a refund or remake within 14 days of...

    Aug 17, 2015 02:39PM MDT
  • How long will a remake take?

    Remakes follow our standard delivery timelines, which are: 4 to 6 weeks for flats and ankle boots 6 to...

    Oct 09, 2015 11:59AM MDT
  • How long will it take to receive my refund?

    Once we receive your shoes in our office, we will issue you a full refund minus the non-refundable flat shippi...

    Aug 17, 2015 11:50AM MDT
  • How do I return a gift?

    We offer store credit for gift returns. Gift cards will only be refunded in the form of another gift card that...

    Feb 27, 2015 01:55PM MST
  • What happens if my shoes have a quality defect?

    In that case, please contact us at concierge@poppybarley.com with a photo of your shoes and your order number....

    Aug 17, 2015 02:40PM MDT

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